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310320 - Reminder to stay alert to Covid19 scams

posted 31 Mar 2020, 07:01 by Earl Soham Web Admin

Suffolk Constabulary is reminding people to stay alert to criminals looking to continue to exploit the vulnerable during the coronavirus outbreak.

Whilst the vast majority of people volunteering are doing so for the right reasons, there are a small minority of people who see this difficult time as an opportunity to commit crime.

Therefore, officers are keen for people to be aware of the very simple steps they can take to protect themselves from handing over their money, or personal details, to criminals.  Police are urging people to take a moment to think before parting with their money or information.

County Policing Commander for Suffolk Chief Superintendent Marina Ericson said: "Just take a few moments to think – has the approach come from a cold call, or unexpected text or email? Could it be fake? Do you know or trust the person it’s come from?

"It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you. Take your time to discuss what is being asked of you with friends or family.

"Remember, the police, or your bank, will never ask you to withdraw money or transfer it to a different account. They will never ask you to reveal your full banking password or PIN.”

The majority of groups are well intentioned and will be working through the voluntary or charity sector and will be very happy to provide you with proof as to who they are.  If you receive an unexpected text or email asking for personal or financial details do not click on the links or attachments. Ensure you have the latest software and application updates installed on all your devices.

If you think you’ve been a victim of a scam, contact your bank immediately and report it to Action Fraud on 0300 123 2040 or via actionfraud.police.uk.


·Only accept help from people you know and / or trust. Never deal with unexpected cold callers

·You do not have to agree to anything you don’t feel comfortable with

· Police, health workers and others will not and do not call at your house to test for coronavirus or ask for money regarding investigations

·Check the person calling at your door has valid identification, even if they are dressed in uniform

·Do not transfer any money across to someone who calls you over the phone, banks will not ask for your personal security details

· Do not trust anyone asking for money transfers or cash over the phone

· Do not make shopping purchases from a company or person you do not know and trust. Use a credit card to pay to protect yourselves.


Further advice can be found on our website:



Detailed counter fraud advice is available online, including from



Reporting to Action Fraud can be done online at https://www.actionfraud.police.uk or by calling 0300 123 2040. For up-to-date information on COVID19 fraud please follow Action Fraud on Twitter. To report offers of financial assistance from HMRC contact phishing@hmrc.gov.uk

Help us keep our communities safe.

Police advice on a variety of subjects can be accessed via  https://www.suffolk.police.uk/advice

To report something, or to otherwise contact Police, use the link http://www.suffolk.police.uk/contact-us 

To report something anonymously call Crimestoppers on 0800 555 111 or visit www.crimestoppers-uk.org

Alternatively call 101 for non-urgent matters.

Always call 999 in emergencies, or if an immediate police response is required.

Police Connect Team